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It's never a convenient time for an AC system breakdown, especially during the end of summer while temps are still in the triple digits in the Sonoran Desert. Heat agitates, frustrates, warps emotions and sucks the life right out of you. One hot night sans air conditioning in restless, sticky, sweaty sleep is enough to make one near hostile with a hair trigger come the next day.

Thankfully, American Home Shield dispatched Crispy Air and they scheduled our service visit as quickly as possible. We managed to survive only one night without a working AC system and by the very next night we were resting comfortably and coolly in our home again.

Andrew was our technician and he got right to work diagnosing our system's issue (and having done my own due diligence during our outage, I knew ahead of time our condenser fan motor was shot). Andrew and I briefly discussed the simple repair necessary and then he got busy replacing the motor without any hesitation.

Some of our unit's wiring had been creatively modified (obviously from some previous technician with the former homeowner), so Andrew corrected the wiring as well and before long had us up and running again.

Ours was a short, simple, painless service visit resolved professionally, with kindness and a straight-forward, no-funny-business-required attitude. Andrew was a most excellent technician who exuded experience, confidence and a resolute demeanor and it made our overall experience as easy as possible.

All in all, I am happy to report a very positive, hassle-free, smooth and professional service visit and send my thanks to Andrew at Crispy Air for a job very well done!

We thought our drainage line might be clogged. Garrett came out. He said it was from the humidity but checked it for us. Only provided service needed. Didn't try to up sale us. Only offered services I inquired about. Very professional. I highly recommend.